Privacy Statement



PURPOSE OF THIS PRIVACY STATEMENT


This privacy statement provides information about the privacy practices of STC Group (“STC”, “we”, “our” or “us”) and how we collected, use, handle, and store your personal data. STC respects your privacy rights and is committed to treating all data held with utmost confidentiality and security.



PERSONAL DATA THAT WE COLLECT


STC collects your personal data when you voluntarily supply the information to us. This may be through interacting with STC, enquiring information about our services, registering for our events, placing orders and job requests, subscribing to newsletters and email notifications, responding to surveys, and carrying out service transactions, or any of the above. Personal data that we collect may include:


  • Your identification and contact information (e.g. your name, surname, phone number, email address, mailing address, demographic information, job title, etc.).

  • Your transactional and financial information (e.g. credit card details and billing information).

  • Any additional information that you may share with us voluntarily (e.g. your opinions, feedbacks, and responds to our surveys).

STC also collects your personal data automatically through our website when you visit www.stc.group. Personal data that we collect through our website may include:


  • Your device information (e.g. IP address, STC pages that you visit, time of visit, and referring websites).

  • Tracking information and details that does not personally identify you, collected through our third party service providers (e.g. Google Analytics and Google Adwords).

  • Information collected by our cookies. For more information regarding our cookies, please review our Cookie Policy.


HOW WE USE COLLECTED PERSONAL DATA


STC may use your collected personal data for the following purposes:


  • To make improvements to our services and website, tailoring our services and customizing your experience, and presenting content that is of relevance to you.

  • Contacting you with regards to any changes of our services, website, policies (at our discretion), providing news and event details, or promotional materials that may be of interest to you in accordance to your marketing preferences.

  • Responding to your enquiries or service requests, providing service support, and performing any other internal business procedures (e.g. making payment transactions, processing service orders, registration for events, etc.).

  • Analyzing and monitoring our website performance and gathering statistics for marketing and promotional purposes.

  • For administrative purposes with regards to enabling website features, ensuring the safety and security of our website, and problem diagnostics.

  • For any additional purposes not stated above for which STC will notify you before the collection of personal data.


HOW WE SHARE YOUR PERSONAL DATA


As a global organization, STC may share your personal data internally within STC Group companies where it may be necessary to meet the provision of services, customer requests, support, sales, marketing, and any other necessary internal business administration and operational procedures. STC may also share your personal data for other purposes that may include:


  • Transferring needed information to third parties or subcontractors on behalf of STC to fulfill services and customer requests (e.g. sample pick-ups, deliveries, emailing, direct marketing, payment processing, and cloud hosting services). Only the necessary information needed for these third parties to perform their services will be given. Any information given may not be used for any other purposes other than to provide services to STC.

  • When required to satisfy any regulatory, governmental or legal requirements that may include the disclosure of information necessary in the event of a merger, sale, restructure, acquisition, etc. and for any legal actions against anyone who may be violating our Terms of Use or to otherwise protect STC and the STC Group of companies.

STC will not sell collected personal data or your information to other parties.



HOW LONG DO WE HOLD YOUR PERSONAL DATA


STC will retain your personal data for the duration it may be necessary to fulfill the purpose of which it had been originally collected for. STC may also retain your personal data, in certain cases for a longer retention period which may be required or permitted by law for auditing purposes, legal obligations, business interests, enforcing agreements, and for the purpose of resolving disputes.



PERSONAL DATA SECURITY


STC takes the security of your personal data seriously and ensures that our staff members who handle your personal data are aware and understands the importance and means by which they must protect your personal data. STC follows strict security protocols in the disclosure and storage of your personal data to prevent unauthorized access, loss or destruction of your personal data, and misuse or alterations of your information which includes a combination of security measures such as:


  • Physical safeguards (e.g. locks on file cabinets and doors, 24 hours access control of our facilities, and secure destruction of content containing personal data).

  • Technological safeguards (e.g. Secure Sockets Layer (SSL), firewalls, anti-virus and software protection systems to prevent unauthorized data transmission, identify threats, and potential security risks).


YOUR PERSONAL DATA PRIVACY RIGHTS

STC respects your privacy and is committed to ensuring that you can exercise your right to control our collection of your personal data. You have the right to:


  • Access and request what personal data we hold about you subjected to our right to verify your identity. You may also request a copy of your personal data that we hold.

  • Make corrections and amend any inaccuracies of your personal data.

  • Request us to delete your personal data (may not always be possible under certain legal requirements and obligations to retain your data. We may also ask to retain some minimal information about you to demonstrate that we have fulfilled your request and for our obligations).

  • Withdraw your consent given to STC for the collection of your personal data, including the right to unsubscribe or opt out of any marketing communications and commercial publications.

STC will respond to any requests made within a reasonable period of time or within any specific period that may be required by applicable local laws.


STC will investigate and handle any complaints made regarding to the breach of our privacy practices or privacy laws and will respond to such complaints in a timely manner.



If you have any questions or requests about your privacy and personal data, please feel free to contact us at enquiry@stc.group.



STC reserves the right to update this Privacy Policy from time to time by publishing a new version online. This Privacy Statement is effective AUG 2018.